Hey Mermaid Gang! Here are some important things to keep in mind regarding your order...

If you place an order before 2 pm EST (Mon-Fri), your hair will be shipped the same day and you will receive a tracking number update through email shortly after. 

But in the event of high order volume, the order will be shipped the following business day (Mon.-Fri.).

*** Please keep in mind that express shipping does not speed up the processing time on your order.***

Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen or damaged while in transit. We unfortunately do not take responsibility if USPS or FEDEX delays, damages or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact the shipping company via their mobile app or website.

Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

No returns on products that have been opened, such as edge control.